Support Center
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Help You Succeed
Find answers, get support, and make the most of PostBuzz with our comprehensive help resources.
How Can We Help You Today?
Choose the support option that works best for you. We're committed to getting you the help you need quickly.
Live Chat
Get instant help from our support team
Available 9-5 PST
Email Support
Send us a detailed message
24hr response
Video Call
Schedule a screen share session
By appointment
Knowledge Base
Browse our help articles
Self-service
Contact Support
Need personalized help? Our support team is ready to assist you.
Support Information
Response Times
• Urgent: Within 2 hours
• High: Within 4 hours
• Medium: Within 24 hours
• Low: Within 48 hours
Email Support
hello@postbuzz.aiEmergency Support
For critical system issues affecting multiple users
Common Questions
Quick answers to the most frequently asked questions.
Getting Started
- • How do I connect my social media accounts?
- • What platforms does PostBuzz support?
- • How do I invite team members?
- • Where do I find my account settings?
Scheduling & Publishing
- • How do I schedule posts in advance?
- • Can I edit scheduled posts?
- • Why didn't my post publish?
- • How do I set up recurring posts?
Analytics & Reporting
- • How do I generate client reports?
- • What metrics does PostBuzz track?
- • Can I export my analytics data?
- • How often is data updated?
Account & Billing
- • How do I upgrade my plan?
- • Can I cancel anytime?
- • How do I update billing information?
- • Do you offer refunds?
Additional Resources
Explore more ways to get the most out of PostBuzz.
User Guide
Comprehensive documentation and tutorials
Video Tutorials
Step-by-step video guides
Community
Connect with other PostBuzz users