We're Here to
Help You Succeed
Find answers, get support, and make the most of PostBuzz with our comprehensive help resources.
How Can We Help You Today?
Choose the support option that works best for you. We're committed to getting you the help you need quickly.
Email first
Private beta support via hello@postbuzz.ai—we read everything and respond as quickly as we can.
Email Support
Send us a detailed message
Video Call
Schedule a screen share session
Knowledge Base
Help articles are growing with the product
Contact Support
Need personalized help? Our support team is ready to assist you.
Support Information
Response times
We are a small team in private beta. Most email gets a first reply within one business day; urgent blocking issues are prioritized when we see them.
Email Support
hello@postbuzz.aiUrgent issues
For production-impacting problems, email hello@postbuzz.ai with a clear subject line and we will triage as fast as we can.
Common Questions
Quick answers to the most frequently asked questions.
Getting Started
- • How do I connect my social media accounts?
- • What platforms does PostBuzz support?
- • How do I invite team members?
- • Where do I find my account settings?
Scheduling & Publishing
- • How do I schedule posts in advance?
- • Can I edit scheduled posts?
- • Why didn't my post publish?
- • How do I set up recurring posts?
Analytics & Reporting
- • How do I generate client reports?
- • What metrics does PostBuzz track?
- • Can I export my analytics data?
- • How often is data updated?
Account & Billing
- • How do I upgrade my plan?
- • Can I cancel anytime?
- • How do I update billing information?
- • Do you offer refunds?
Additional Resources
Explore more ways to get the most out of PostBuzz.
User Guide
Comprehensive documentation and tutorials
Video Tutorials
Step-by-step video guides
Community
Connect with other PostBuzz users